McDVoice Survey – McDonald’s Customer Satisfaction Survey

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If you are a McDonald’s regular and want to get the chance of winning a reward, a free meal or a discount on your next order, you can easily do that by participating in the ongoing McDVoice customer feedback online survey here https://www.McDVoice.com/

Wherever you live or travel around the world, you are very likely to run into one of the more than 40,000 restaurants located in 121 countries around the globe.

You are not alone when you are ordering your favorite McDonald’s meal. In fact, about 90 million people around the world eat at McDonald’s!

The famous fast food restaurant chain is the second largest one in the world, after Subway.

mcdvoice

What is the McDVoice survey?

With its ever-growing number of restaurants located in nearly all countries in the world, the management of McDonald’s finds it crucial to provide a consistent customer experience and satisfaction with its menu, service, facilities and all other aspects which make the McDonald’s chain so special and preferred by millions.

This is why the company has set up an online survey at https://www.McDVoice.com/.

The aim of the survey is to gather useful feedback from the customers in regard to their general opinions about McDonald’s, about their views regarding the food and the menus provided, about the service and the employee friendliness and efficiency, and about their satisfaction or dissatisfaction with the facilities cleanliness and the environment in the McDonald’s restaurants.

This information is pertinent for the management of this giant restaurant chain, as it helps resolve any issues, improve the quality of the food and service provided and to keep more of its customers satisfied with their McDonald’s experience.

In order to redeem you for the time you spend filling out the online McDVoice survey, McDonald’s is willing to hand you a reward, a free hamburger, muffin, a special meal or another product, or a special bonus such as a discount or free order for your next visit to the restaurant.

The reward you receive depends on the McDVoice survey period. You can find the current prizes given for becoming a participant in the online McDonald’s customer satisfaction program surveys terms of service here.

What you need to take part in the McDVoice customer survey

  1. A valid receipt for a purchase at one of McDonald’s restaurants or outlets from the past 7 days which contains a 26 digit survey code or not.
  2. An internet connection and a computer, smartphone or another internet connected device to access the survey website at https://www.McDVoice.com/.
  3. You must be at least 15 years old to take part in the McDVoice survey.
  4. You have to be a resident of the US or the District of Columbia
  5. You must know either English or Spanish because the survey is available in only these two languages.
  6. You can participate in up to 5 surveys per month, no matter how often you eat at McDonald’s.
  7. You must claim your reward up to 7 days after completing the McDVoice survey.

Here is a step-by-step guide for completing the McDVoice survey

In order to win a prize such as a meal or a discount at McDonald’s, you have to complete the customer satisfaction survey at https://www.McDVoice.com/.

The steps are very simple, and there are no complicated or confusing questions, so the survey should take you no longer than 5 minutes to complete and to become eligible for a reward.

Here are the steps in detail which will make your experience with the online survey by McDonald’s easier:

  1. Prepare your receipt which should be from the last 7 days ready and find the 26 digit survey code.
  2. Check your internet connection, open an internet browser and go to the official McDonald’s survey site at https://www.McDVoice.com/.
  3. Start off by entering the 26 digit survey code from the receipt.
  4. When the code is validated, you can continue with the online survey.
  5. In case you can’t seem to find the survey code on your receipt, click on the option at the bottom “If you don’t have a 26 survey code click here”. You will be redirected to another window where you need to fill in the details from the receipt including: the store number, the KS number, the date and time of the visit, the order and the amount spent. Don’t worry, all this information is handy and available on your recent receipt, and there is a guide telling you where to look for the information requested.
  6. After you are ready, you will be forwarded to the survey itself. It includes some basic questions regarding your experience during your last visit to McDonald’s. Try to be as honest as possible when answering the questions regarding the quality of the food, the prices, the service provided, the behavior of the staff as well as the cleanliness of the outlet. You need to answer all questions included in the survey in order to complete it successfully.
  7. After you complete the survey, you will receive a confirmation code, which you can use to get a free meal or a discount on your next McDonald’s visit within the next 7 days.
  8. The best way to make sure you can use your discount or receive your free reward is to jot down the validation code on the back of the receipt and carry it with you.
  9. Next time you make a purchase at McDonald’s, simply show the receipt with the validation code to the salesperson serving you and you will receive the reward or discount.
  10. Remember that you are allowed only 5 surveys per month, and you need to be a US or District of Columbia resident 15 years of age or older to participate in the McDVoice survey and to claim the prizes offered.
  11. If you have a problem technical or other while filling out the online survey, first check your internet connection and then if the problem persists you can get assistance from the friendly McDonald’s customer service at 1-800-244-6227, which is available 7 days a week from 7:00 a.m. to 7:00 p.m. CST

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What are the objectives of the McDVoice survey?

Being the second large and possibly the most recognizable fast food chain in the world, the management of McDonald’s wants to ensure that all the millions of customers served on a daily basis are happy with the food, the prices, the staff’s attitude, the service provided, the cleanliness as well as the overall customer experience.

The main goals of the McDVoice customer satisfaction survey are to get honest and objective feedback from the customers in order to continuously improve the customer experience, to resolve any issues or problems regarding the food, the employee’s behavior, the cleanliness and the services provided at any of the McDonald’s outlets in the USA.

The ongoing online customer survey allows for:

  • Receiving first-hand objective feedback from the customers in regard to the food quality, the prices, the cleanliness, the staff’s attitude and the service provided at any McDonald’s restaurant.
  • Better assessment of the employees of the fast food giant.
  • To reach to new ideas regarding the ways to improve the customer satisfaction level.
  • To find the best resolutions to any ongoing issues or problems which the customers may have with McDonald’s.

Since the aim of the McDVoice survey is to gain truthful information which will help improve the experience for you and for all other customers who prefer to eat at McDonald’s, it is crucial that you try to be as honest as possible.

Even if you are not too happy with your latest experience at McDonald’s, don’t be afraid to admit that when filling out the answers to the questions of the survey. Don’t worry – you will still get a verification code for a reward or discount, even if you choose to leave negative feedback!

Other ways to contact McDonald’s customer service

Even if you don’t have a recent receipt, or if you don’t want to participate in the McDVoice survey, you can still give your feedback to McDonald’s via the different channels for communication available and open to customers.

The FAQs

If you have a problem or a complaint you would like to file in regard to the food, the service, the staff’s attitude, the cleanliness or other issues about McDonald’s, make sure you check the FAQs and common questions usefully laid out at https://www.McDonald’s.com/us/en-us/contact-us.html.

If you can’t find a solution to your particular problem, or if you have a suggestion or other feedback you would like to share with McDonald’s, you can contact its customer care service in several different ways.

The online Contact us page

Go to https://www.McDonald’s.com/us/en-us/contact-us.html and choose the suitable item from the Feedback and inquiry menu. You have an option of choosing: Restaurant feedback, General inquiry, Mobile app feedback and Trademark permission.

If you choose the Restaurant feedback, you will be asked to enter the restaurant you are referring to by picking your location or entering a zip code. Then you need to enter your name, your US address, your phone, and e-mail. After you submit your feedback you will get a verification code, and the customer care staff will get back to you promptly.

For the General inquiry option, you can choose from several different general topics including: marketing, games and promotions, menu items and nutritional information, social responsibilities and contributions and others. Once again you will be asked to fill out your name and enter valid contact information.

If you have questions or opinions you want to share about the McDonald’s mobile app, chose the Mobile app option and proceed to enter your mobile device type, the mobile operating system, the version of the app you are using and your feedback. Then add your name, phone, and e-mail, so that the customer care staff can respond to your inquiry or comments.

Via the McDonald’s mobile app

Download and install the McDonald’s mobile app for Android here and for iOS here. You can send feedback using the mobile app, and also make use of the useful and convenient app for ordering food, finding deals and others

Contact McDonald’s social media pages to leave your comments or for other feedback

You can always leave your words of advice, your complaints or give your suggestions at one of McDonald’s official social media pages and profiles or send direct messages at:

Facebook: http://facebook.com/McDonald’sUS

Twitter: http://twitter.com/McDonald’s

YouTube: http://youtube.com/c/McDonald’s

Instagram: http://instagram.com/McDonald’s

Tumblr: http://McDonald’s.tumblr.com/

Spotify: https://open.spotify.com/user/McDonald’s

By post

If you are not into internet-based communications, you can always write a letter with your complaint, suggestion, questions or other feedback by post. Remember to include your phone and other contact details, so that the company’s customer care employees can contact you.

Post your letter at the following address:

McDonald’s Corporation

2111 McDonald’s Dr.,

Oak Brook, IL 60523

Final words

Participating in the McDVoice online survey will take up just a few minutes of your time, and yet your truthful opinion and valuable feedback will help McDonald’s provide even better food and beverages, a better service with friendlier and more helpful employees, cleaner facilities, and will ensure that your visit to any of the chain’s restaurants, or any order you make online or at a drive-through is a pleasurable experience.

The best part is that you will be rewarded for giving your honest opinion in the McDVoice survey in the form of a discount, or a free meal or another prize at your next visit or order made in McDonald’s.

So, make sure you keep your receipt next time you eat a delicious McDonald’s meal and go to the https://www.McDVoice.com/ survey. You will receive a verification coupon code once you are done, and with it and the original invoice, you can head straight off to the nearby McDonald’s outlet to claim your well-deserved prize!

You get to participate in up to 5 surveys per month, so if you are a regular customer, you will be saving quite a bit of money if you become a regular participant in the McDVoice survey as well!

Go ahead, and register your receipt code or information now, for that delicious reward you will be given within the next 7 days!

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